Employee turnover intentions in islamic institutions: the case of Assalam complex

Abstract

Success and competing power of the organization depend on committed, highly motivated, satisfied and innovative human resources. In many institutions, turnover is associated with high costs and is said to be destructive to human resource. Therefore, it has become essential for managers to identify variables that can motivate employees and distract them from deciding to quit the institutions. The main objective of this research was to examine aspects of job satisfaction and characteristics of the respondents that contributed to employee turnover intentions at Assalam Complex. The study also focused on examining whether there were any variations in employee turnover intentions based on the characteristics of the employees at Assalam Complex. Participants were selected from four departments of Assalam Complex. The total sample of the study comprised 241 respondents. A questionnaire was used to collect data. Out of 241 questionnaires administered only 178 were filled and returned by the respondents, representing a 74% response rate. The results showed that the majority of the employees intend to leave Assalam Complex in the next 12 months because of several reasons: they are not impressed with leadership, they are less paid and there are limited opportunities for promotions. On the other hand, the results revealed that nature of work was acceptable and supervision supportive. On variations, the results showed that there were no significant variations regarding employees’ intentions to leave based on their characteristics. Based on the findings that leadership, pay and nature of work are the key factors that explained employees’ intentions to quit Assalam Complex in the next 12 months, the following recommendations were made: the management should initiate and conduct leadership workshops in order for the leaders to acquire vast experience on leadership skills, should initiate training and development of the employees. Management should also conduct an assessment on salary structure from other institutions which are not Islamic in nature in order to have a broader view of how other employees are paid.