The Joint Consultative Committee (JCC) is an indirect employee voice mechanism that is preferred and widely used in the tea estates in Malawi. The extensive use of JCC at the expense of Trade Unions in the tea industry and ...

Youth entrepreneurship is one of the key ingredients in job creation in Malawi. It is the gateway from being an employee to self-employed. However, there are several factors that affect youth entrepreneurship. These are ...

Many developing economies have adopted management systems developed for advanced economies in order to enhance accountability, transparency, and service quality delivery. For instance, though the public-sectors of many ...

The concept of disability-inclusive employment ensures that modifications are made to the physical, communicative, and attitudinal aspects of the workplace to accommodate those with disabilities and enable them to work ...

Globally, banks continue to invest in Information and Communication Technology (ICT) to accelerate the growth of digital banking. Banks have now migrated from the usual “brick and mortar” to what is called “click and ...

The need for fully engaged employees especially in the public sector continues to grow with the growing world population and its demand for quality public service delivery. Public sector organizations such as local councils ...

This study assessed the performance of the Malawi Posts Corporation (MPC) from four perspectives of the Balanced Score Card (BSC) model, that is learning and growth, internal business processes, customer and financial ...

The Malawi financial sector is characterized by few commercial banks regulated by the Reserve Bank of Malawi. Formal banking services in Malawi usually target the high income earning population mostly residing in urban ...

The Client Relationship Management programme (CRM) is an initiative that aims at providing quality services to clients. The programme was adopted by the Malawi Revenue Authority (MRA) to enhance tax compliance. MRA experienced ...

The main objective of this study was to find out the effects of talent management on organisational citizenship behaviour of employees in public institutions of higher learning. Literature has revealed that there is a ...